In light of the recent heavy rainfall and floods in Sarawak and Sabah, Maybank today reiterated its commitment to aid affected individuals and SME customers through its Flood Relief Assistance program. This relief assistance continues to be available nationwide, aimed at easing the financial burden of impacted Maybank customers.
The Maybank Flood Relief Assistance is designed to address the challenges the flood victims are facing and will include, amongst others, deferment of financing/loan repayment, a reduction in monthly instalment or extension of repayment tenure.
Additionally, the Bank is also offering waiver of fees and charges for selected services, such as replacement of debit cards, ATM cards or cheque books lost or damaged during the floods.
Customers can apply for the Flood Relief Assistance via two (2) easy channels, as follows:
|
For SME customers, they are encouraged to contact their relationship managers for assistance.
Meanwhile, Maybank Group’s insurance arm, Etiqa, has put in place a quick and easy claim process for its insurance policyholders and takaful certificate holders, with no forms or supporting documents required. To submit a claim, the respective policyholders or certificate holders can:
- Submit a text message, photos or videos of the flood to Etiqa dedicated 24-hour WhatsApp numbers:
Sarawak, Sabah, Kelantan, Terengganu, Pahang, Johor, Melaka, and Negeri Sembilan:
018-226 3288
Kuala Lumpur, Selangor, Perak, Kedah, Penang, and Perlis:
011-1630 6646
or
- Call Etiqa Flood Claims Careline:
Sarawak, Sabah, Kelantan, Terengganu, Pahang, Johor, Melaka, and Negeri Sembilan:
03-4270 7735 / 03-4270 5068
Kuala Lumpur, Selangor, Perak, Kedah, Penang, and Perlis:
03-2692 8188
For more information on Maybank’s Flood Relief Assistance, please visit www.maybank2u.com.my. Customers can also contact the Maybank Group Customer Care Hotline at 1-300-88-6688 for further assistance.